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Bloomerang is widely used across organizations to effectively track and manage various aspects of donor and constituent information, …
Starting at $79 per month
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What is Bloomerang?
Bloomerang is a cloud-based donor management platform that is designed to help nonprofit organizations to reach, engage and retain the advocates they depend on to achieve their vision for a better world.The vendor says their donor management application is rooted…
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Pricing
Standard
$119
Cloud
per month
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://bloomerang.co/pricing-plans
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $79 per month
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Product Details
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What is Bloomerang?
Bloomerang is a cloud-based donor management platform that is designed to help nonprofit organizations to reach, engage and retain the advocates they depend on to achieve their vision for a better world.
The vendor says their donor management application is rooted in principles of philanthropy; simple to use and focused on empowering an organization’s team to achieve remarkable results through enhanced donor loyalty.
The vendor’s value proposition is that Bloomerang is designed to deliver maximum results, maximum utilization by the organization’s team and maximum flexibility with no need for additional technology spending on their part.
Additionally, the vendor says their solution, plugs in the latest technologies and delivers them with a clean, modern interface - thus giving organizations a cloud-based system that is their “go-to” for better fundraising.
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About Bloomerang
Bloomerang Integrations
Bloomerang Competitors
Bloomerang Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS |
| Supported Countries | United States |
| Supported Languages | English |
Frequently Asked Questions
Bloomerang starts at $79.
Reviewers rate Support Rating highest, with a score of 10.
The most common users of Bloomerang are from Small Businesses (1-50 employees).
Bloomerang Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 90% |
| Mid-Size Companies (51-500 employees) | 5% |
| Enterprises (more than 500 employees) | 5% |
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Reviews and Ratings
(160)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Bloomerang is widely used across organizations to effectively track and manage various aspects of donor and constituent information, communications, and fundraising efforts. With its user-friendly cloud-based system, users have the flexibility to access and manage their donor CRM system from anywhere. This ease of access allows for efficient tracking and management of individual donors, corporate, foundation, and government grants, event attendees, newsletter subscribers, website visitors, and more.
One of the key benefits of Bloomerang is its capability to streamline the development process. Users can easily enter gifts, create gift acknowledgments, manage donor interactions, and generate comprehensive reports. This platform offers tremendous functionality at a reasonable cost. It allows users to create and manage custom fields without requiring external support or consultants. This customization feature enables organizations to tailor the system to their specific needs.
Organizations rely on Bloomerang to address various challenges they face in donor management. The platform simplifies tasks such as segmenting donors, tracking donor retention rates, managing event attendance, and collecting online donations. It also provides robust reporting and communication features that help organizations identify weak spots in donor retention and track the results of direct mail campaigns. Overall, Bloomerang solves the problem of ease of use for multiple employees while providing simplicity, customization options, powerful reporting capabilities, and effective communication tools.
Intuitive and User-Friendly Interface: Users consistently praise Bloomerang for its intuitive and user-friendly interface, with many stating that it makes the software easy to navigate and perform tasks quickly. This sentiment is shared by a majority of reviewers, who appreciate the simplicity and efficiency that the interface provides.
Helpful Chat Support Function: The chat function in Bloomerang's support system receives high appreciation from users, as it allows for easy and immediate assistance. Several reviewers have mentioned how valuable it is to be able to connect with customer support through live chat, enabling them to resolve their queries or issues promptly.
Comprehensive Donor Relationship Tracking: Users highly value Bloomerang's donor relationship tracking feature, particularly the timeline view which offers a comprehensive overview of each constituent's interactions. Many users find this functionality extremely helpful in managing and nurturing their relationships with donors effectively.
Confusing User Interface: Some users have found the user interface of Bloomerang to be confusing, which has made it challenging for them to efficiently manage tasks. They have expressed difficulties in navigating the system and understanding how to perform certain actions.
Steep Learning Curve: Several reviewers mentioned that it took them a significant amount of time to learn how to use Bloomerang effectively. They had to rely on watching instructional videos and reading blog posts in order to grasp the functionalities of the software.
Limited Customization Options: Users desire more flexibility and customization options within Bloomerang. Specifically, they would like greater control over customizing online forms according to their specific needs. Additionally, they express a need for more automated report generation features that cater to different purposes and requirements.
Based on user reviews, users commonly recommend the following for Bloomerang:
Consider specific features and needs. Thoroughly evaluate the specific features and needs of your organization before choosing Bloomerang. Explore different donor databases to find the best fit for your individual needs and comfort levels with cloud-based CRM or donor databases.
Try it out and utilize support. Give Bloomerang a try and experience its ease of use. Take advantage of the strong support provided by reaching out to staff with any questions. Make use of the helpful resources available on the website.
Keep database organized and avoid duplicates. To keep costs down when using Bloomerang, it is advised to keep your database organized and avoid duplicates. Clean and accurate data is emphasized for effective use of the software.
Overall, users recommend Bloomerang for smaller nonprofits as it seems to be an ideal fit for their donor management needs. They highlight its ease of use, strong support, and cost-effectiveness. However, they also suggest considering specific requirements and thoroughly vetting information before switching to Bloomerang for an easier conversion process.
Attribute Ratings
Reviews
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May 06, 2021
Bloomerang - A Nonprofit Donor Management Software that Returns Your Investment Every Time
Bloomerang is the donor management database for my organization. We use it to track all constituents and have integrated it with our donation page. It handles all email blasts and tracks donor interactions for us. Before Bloomerang we handled all of this on the fly. Bloomerang has come a long way in centralizing our donor and constituent management.
- User-friendly interface.
- Seamless integration with donation page hosted on website.
- Bloomerang is integrated with Twitter but is not with Facebook or Instagram, our main social interfaces.
We use Bloomerang as a CRM for donors - it allows us to track donations, link them to a donor profile, and accept donations on our website via a form that is connected to the Bloomerang software. Forms can be connected to a specific campaign, which is really helpful for splitting out different fundraising efforts. We can run reports on our donor base, look at profiles individually and see a rating for a donors engagement and target campaigns based on whether a donor is warm, cool, or hot. There is also an option for researching a donor’s giving capacity with an extra add-on that we have not yet purchased but are interested in.
- CRM - Bloomerang is really useful as a CRM for tracking donors and viewing their donations on a timeline for a quick visual of a specific persons engagement with our organization.
- Automatic reporting - gone are the days of exporting CSV files and pasting them into master spreadsheets. By setting up the forms on our site everything automatically goes into the Bloomerang database. Donations made off our website can be imported into the software from a CSV file.
- User-friendly for non-technical staff - Non-technical staff can easily run reports and get a visual representation of donors and their relationships with the organization.
- Dashboard views - I really wish Bloomerang would show all donors in a single view. As it stands right now, I have to search for a donor that I know exists in the database instead of being able to see a dashboard page of the most recent donors or most active donors, something of that nature. I was extremely surprised to find out this feature was missing.
- View of all transactions - similar to the donor issue, it is not possible to see a list of recent transactions/donations. This makes verifying information a bit tedious, the data itself is pretty hidden so it’s hard to get a global view.
- Form styling defaults - Bloomerang forms are functional, but not necessarily pretty. You can do custom CSS styling, but not all organizations have a developer on staff that can make it look better than a form from 1998.
March 12, 2020
Excellent Donor Management for Most of Us
Bloomerang has been our donor management software for the past five years. Our finance and donor services teams have greatly benefited from Bloomerang's easy to search records, robust and clear reporting features, simple receipting process, excellent donor communication options (direct email, Mailchimp integration, mail merged letters), and clear communication and donation timeline.
- Easy to navigate donor and donation management.
- Robust, complex reports for users willing to learn.
- Excellent donor communication features.
- Consistent updates.
- Knowledgeable and quick customer support.
- Standard website integration is bland and unclear for potential donors; you cannot customize even a header to show what fund they are giving to.
- No suggested merge feature for duplicate profiles.
- No user accounts for donors; donors must contact my org to make changes to recurring gifts or pledges.
- No restricted user accounts for my org; if someone has access, they can see anything in our Bloomerang.
February 28, 2020
A Pretty Good Fundraising and Crowdsourcing Resource
Bloomerang is used by a number of volunteers and contractors involved with fundraising, crowdsourcing, campaign generation, and donation/gift management. It is a one-stop shop for recordkeeping, contact management, analytics, and marketing, without an external need for using other standalone software, such as Excel spreadsheets (except for importing and exporting data, new contact groups, etc.).
- Household management for related or residence-sharing donors--plenty of fields for capturing data on individuals living under the same roof, with the ability to also link them to others by relationship (such as siblings, cousins, in-laws, co-workers, etc.)
- Funding analytics--first rattle out of the box when signing in. Thumbnails of how the organization is doing over short- and long-term spreads, most recent donors, etc.
- It's not as intuitive as I'd like it to be. Although most of the training videos make features look easy, I've had to search through menu items with some degree of frustration, but eventually found the workarounds needed.
- Creating a specialized marketing segment requires building a report based on filters. The reports can be saved and tweaked. But sometimes, you know, I'd just rather reverse the process and start with an importable list from the database so I can consider contacts with complex criteria, in advance of creating a segment.
November 07, 2019
Bloomerang or Bust
We use Bloomerang to track and manage individual donors; corporate, foundation, and government grants; event attendees; newsletter subscribers; website visitors; and more. While our program staff could use Bloomerang for a variety of other purposes, it is primarily a tool for our administrative team. It's allowed us to condense our mass emailing and donor data tracking into a single tool, and has generally streamlined our fundraising and communications processes.
- Reporting: Once I understood the logic behind Bloomerang's reporting tools, I could not believe I'd ever worked a different way. Some of our funders request very complicated reports and getting the relevant data out of Bloomerang is SO much easier than it was with our previous CRM tools.
- Website integration: I love the tracking functionality that Bloomerang offers, as well as how easy it is to integrate event ticket, volunteer, and other forms into our existing website.
- Intuitive design: I've introduced total novices to Bloomerang and been very impressed with how quickly they've been able to figure out all the top level navigation as well as deeper functionality.
- Mass updates: The top thing that Bloomerang currently lacks is the ability for users to execute their own mass updates. You can currently pay a relatively small fee for this type of work, but I do miss being able to update a huge group of accounts in one fell swoop on my own.
- Email layouts: I'd love to see a nicer interface and better WYSIWYG editor for creating emails. The existing set up is fine, but could be so much nicer.
- Dashboard: It would be nice to be able to customize the home screen dashboard a bit. I'd like to be able to choose a few different reports to see automatically, and to be able to hide other things that aren't as relevant.
March 01, 2019
Bloomerang Makes Us Better
We use Bloomerang for our donor management system. We use it to track donations, interactions, and engagement with our donors. We send and track mailings through Bloomerang.
- Bloomerang is web based and so easy to access. Recording interactions with donors is easy and enjoyable.
- I send an email newsletter through Bloomerang. It is easy to set up templates and update them. After sending a newsletter it is easy to see detailed tracking info (when launched, deliverability, opened stats, recipient engagement, and links clicked).
- Bloomerang's interactive connections is so helpful. There are so many connections to find things one may want to follow. As I mentioned in the email tracking portion you can click any number of links to follow or find detailed information (unsubscribes, bounced, etc.)
- The Bloomerang email portion could use some additional formatting options. I'd like to see the active links be allowed to be a larger font. I'd also encourage them to establish pre-headers. I used them a lot before I started sending my emails through Bloomerang - still the positives of Bloomerang outweigh the previous program I used because it is integrated with all my donor records.
March 01, 2019
Solid choice
Our development and finance teams use Bloomerang to manage all donor relationships and track all donation and pledge transactions. We used to have our whole staff on the platform, but decided to limit it to just those two departments. It does the job of keeping our relationships and donations organized, while being very user-friendly.
- Donor profile - it's very simple to see who's very engaged and who's not.
- Online donations - hosted giving pages make donations easy to manage from within Bloomerang.
- Robust reporting - I've never found a reporting engine with more granularity. it's really amazing.
- User permissions - currently only two levels of permission for users, and both levels grant access to all donor profiles. Unhelpful if you want to give staff members limited access to a certain report or certain band of donors.
March 01, 2019
Bloomerang Use for a Campus Ministry Setting
We use Bloomerang as our donor management software and our database for students, donors, supporters and alumni. Our organization is small and we use it across the entire organization. I am the primary user. It helps us track donations, campaigns and send out a weekly email to the college students and a monthly newsletter to our ministry friends and partners.
- It gives us a very easy to manage way of tracking our constituents, donors and friends.
- We can create constituent fields that help us send information out to only those who need it.
- It makes donor management very easy and allows us to thank our donors and track giving.
- It is very user-friendly and the online tech support is SO good!!!!!
- They have honestly added so many updates, that I don't currently have an area for improvement. They have kept ahead of my needs to this point. They are very responsive to users.
May 23, 2018
We love Bloomerang!
Our Communications and Development Department uses Bloomerang to manage and communicate with our donors. We did a number of demos with different constituent management software and chose Bloomerang and we absolutely made the correct decision. We have about 10,000 records. The transition from DonorPerfect to Bloomerang was very quick and only had a couple minor hiccups which were easily remedied. Since then, we have been able to increase our engagement with our donors and our donors' engagement with our organization. We have doubled our revenue and increased efficiencies in the department. Bloomerang has made engaging with our donors and tracking that engagement so much easier. The webinars have been incredibly helpful. We have only had to contact tech support once for an issue but we've made suggestions for how Bloomerang can improve and they've taken those suggestions and actually implemented a couple of them. We have just had such a good experience with Bloomerang and are so thankful we decided to switch to them! It's been a wonderful experience and they've just been really great to work with. Would recommend them to anyone, especially smaller to mid-sized organizations.
- Website integration for online donations is awesome! It makes it so much easier to raise money online. We've tripled the amount of money we raise online, mainly because of this and the ability to send emails through the system.
- Emails are tracked directly in a donor's record, so we can see instantly their engagement with our content.
- Integration with DonorSearch is awesome and seems to be improving often.
- They listen to their customers' needs. If enough customers request a feature, they'll get it for us. We feel like the development of this software is always happening and it's a partnership, rather than a transaction.
- Imports aren't as user-friendly as we'd like, but we can manage.
November 28, 2017
Why I chose Bloomerang for our CRM
We use Bloomerang for tracking donors, donations, volunteers, event registration and online giving. Bloomerang is our core client relationship management system.
- Bloomerang is very intuitive and user-friendly, even for staff and volunteers that are not technologically oriented or experienced.
- Bloomerang is built on the concept that donor retention is key with a dashboard that shows donor's love (on fire to cold) for each constituent, making for a very quick survey of current relationship status.
- Bloomerang has a fabulous tech and user support staff making it easy to reach out with questions. We have never had to wait for someone from Bloomerang support to chat online!
- Bloomerang incorporates online giving and event registration seamlessly.
- Bloomerang can export to QuickBooks easily.
- Event registration could be improved by adding the ability to select more than one item in a transaction. This would allow for a single transaction to include multiple types of registrations and/or sponsorships.
- Adding the capacity to "undo" a data import would reduce anxiety around adding data en mass.
- Additional standard reports would be helpful for those without deep experience with donor database usage.
November 22, 2017
Bloomerang: Helping us to build & retain relationships with ease!
We use Bloomerang every single day, as we are a non-profit and Bloomerang is our main donor database! It helps us manage every aspect of our organization from tracking donor relationships, cultivating relationships, managing gifts, online giving, thank you letters, emails and more. It's a very robust, user friendly database that is constantly emerging to meet our needs.
- Tracking donor relationships (love the timeline view).
- Tracking various campaigns (dashboard view and graphics are great).
- Reports (so many options to build reports and share your data...data is key!).
- Letter and email generation.
- Linkage to our website (online giving!).
- Having access for volunteers for our bi-annual fundraisers (when we provide user access it's not able to be limited to certain screens, they have access to view all data).
- Sometimes the Household icon is not ideal when pulling data, would rather have an option to not use Household icon.
- It would be really nice to have an auto address verification to recognize incorrect addresses.
November 22, 2017
Bloomerang - a great user friendly solution!
Bloomerang is being used by our fiscal department and our Development department to keep track of contacts and donations. In the past donors were kept in various Excel files which was not very conducive to tracking their giving history or managing duplicate records. We were looking for a software that would address this issue, while at the same time be very easy to train someone on the basics of using it, which Bloomerang is.
- New contact entries are a snap. It literally takes about 2 minutes to train someone on how to enter a new contact into the system.
- Entering donations is also a very easy process and super easy to train someone on how to do it.
- The dashboard is useful and gives a nice rundown of current donations.
- Processing credit cards within the system is also very easy, however we still use Paypal for non-profits to process donations that come in over the phone due to the cheaper rate.
- The process of entering new tributes (In Memory of/In Honor of) could be much more streamlined.
- As with most of these donor management softwares that I've used, the Thank You letters could be more functional. I usually export the information that I need into an Excel file and do a mail merge with a Word doc.
- The event module has been useless for us. I've tried to set it up a couple times so people could buy tickets to events, but it's not super-flexible or user friendly.
- It's frustrating that if you're going to use it for your online giving form, you have to have a description next to each amount. For example: "$25 - This will buy meals for a local senior for a week" or something to that effect. You can't make a form with just the dollar amounts. Therefore we're using QGiv as our online donation form.
August 31, 2017
Bloomerang has our donors FEELING THE LOVE!
Score 10 out of 10
Vetted Review
Verified User
We are a nonprofit that transforms the lives of needy children in Liberia, West Africa. We are using Bloomerang across our organization to manage our constituents and donors. Bloomerang makes it easy to see exactly what our donor retention rates are, the commitment level of each donor, and makes it easy to track the effectiveness of our campaigns. We love that we can send emails, edit letters, and create online forms all within the platform and it incorporates the information directly into the donor profile. The ability to create custom fields that are specific to our organization, and the flexibility of a cloud-based system are also a big plus. Bloomerang's employees have been positive, professional, and supportive every step of the journey from our first inquiry through final conversion and daily operation. We feel proud to be Bloomerang customers, and our confidence level in our marketing is higher than ever because we can see the results. Bloomerang is continually working to improve the already-fantastic suite of tools built into the system. Thank you, Bloomerang, for helping us leave desktop-based donor (AKA a big clunky spreadsheet!) management behind.
- Cloud-based system. I can access my donor database from anywhere on the planet from my laptop or phone.
- The built in Ahern audit guides you in making sure you are staying donor-focused and using appropriate grade level.
- Custom fields allow me to build reports that are specific to our organization and donors.
- Dashboard with current overview of donor retention rate, campaign progress, and tasks keep me focused on moving my organization forward.
- I would love to see the ability to automatically generate reports for specific things.
- Autosave on email and letter editing functions.
- Email reminders for tasks.
June 19, 2017
Bloomerang is a good...but mixed...bag.
We use it as our main fundraising database. We started essentially from scratch, and now have about 3,000 records. This is the second nonprofit in which I've launched Bloomerang.
- The reporting interface is very clean and intuitive. By the far the best and easiest I've used.
- The engagement index is helpful, along with the donor retention meter. Just as constant reminders.
- The overall record interface is clean, easy to read and easy on the eyes.
- The email builder is very limited. More and more users are going outside Bloomerang to build emails, and that's not particularly helpful since there's the tie to the donor record is then lost.
- Until recently, the inability to edit letters created in batches was a BIG miss. Took WAY too long to start fixing that one.
June 19, 2017
Bloomerang Review
We love the ease that Bloomerang provides for our staff. It builds the connections we need for donor retention.
- Very user-friendly
- Reporting is easy
- Connecting people is a breeze
- Adding fields is simple
June 19, 2017
Manage your donor data AND your sanity!
Building Bridges uses Bloomerang for constituent relationship management, and it has been implemented across our whole organization. The key business problem the platform addresses is that of consistently capturing, managing, and using our constituent data to support organizational fundraising and marketing efforts. In addition, we've been able to use the mail and email features of Bloomerang to communicate with segmented lists of our constituents. This added feature of the platform has meant we can stop using Constant Contact and save a little on that monthly subscription.
- User-friendly: Bloomerang is set up to be extremely user-friendly. Learning to input data, manage records, and run reports is intuitive and does not require a steep learning curve. This means that our small team was able to get up and running on the platform quickly.
- Powerful reporting: We use the reporting feature to segment our constituent list to better tailor communications, 1:1 outreach, and follow-up.
- Donor Appreciation: Bloomerang is founded on the premise that thanking donors is the cornerstone of effective fundraising for nonprofits. The system is built in such a way as to make donor appreciation easy, timely, and authentic.
- Limited options for bulk updates: The import feature is currently the only option for making bulk updates to records. This adds an additional layer of difficulty for users and in our experience increases the possibility of error in making updates to records.
June 16, 2017
Blooming with Bloomerang
Bloomerang is being used for donor CRM at a nonprofit. Users cross some departments--development and accounting. It addresses the issues of consolidating and managing donor data, tracking donations and generating reports for management and Board decisions.
- Ease of use. It's fairly intuitive even for new users.
- Customer support. Helpful and prompt responses
- Instruction and tutorials. Well done, complete and clear instruction is available online.
- Some options on drop down menus don't exactly fit our situation. They're close, but could be refined.
- Functionality for relationships that aren't directly part of a household could be improved, such as relationships that individuals may have to organizations, grant makers, etc.
June 16, 2017
Great for a small shop!
We are a small PreK-8 school. Bloomerang is primarily used in our development/advancement department but is utilized by the admissions department, Head of School's office and sometimes communications to access contact information for our constituents.
- Reporting is user-friendly, easy and quick so it doesn't bottleneck work for the main administrator of the database.
- It can be accessed from anywhere because it's web-based so our Head of School can access on the road.
- Thank you letter process is a bit difficult to customize.
- Customization of dashboard/profile/gift entry could be useful - there are many blank fields we don't use that could be removed.
- Reporting based on region would be helpful.
- Uploading profile pictures instead of just relying on Twitter.
June 07, 2017
Bloomerang works!
I am in charge of our donor data base. We use it for tracking events, online donations, and reports. I have been very happy with results and customer service. This company has changed they way we do business.
- User-friendly, this system is very easy to use and if you don't understand something there is a ton of resources to help you.
- Support & customer service are immediate!! No need to wait more than an hour.
- Constantly having online classes to improve skills.
- Better reporting ability with filters. Many are confusing to get the results you want. I would love a feature that says "show me ...... ".
- Sending thank you letters right from a transaction entry (specifically a manual entry).
- Better ability to run a year-end tax report for all donors.
June 07, 2017
Loving the Bloomerang Life
Bloomerang is being used across our entire organization, but especially by our communications and development team, volunteer team, grants and executives. It allows all of us to be on the same page when it comes to donors, volunteers, and VIP's and allows us to better follow up with them and better target our messaging. It's been an incredible asset to all of us.
- We LOVE the reports in Bloomerang because there is so much flexibility. You can get the same answer multiple ways, and even if you don't fully understand it at first it is very easy to learn.
- Bloomerang is great for acknowledgements! Having the ability to send acknowledgement emails in batches has been an incredible time-saver for our staff. Once you create a template and fix your filters, Bloomerang can send hundreds of acknowledgements at once (even if you don't use their credit card transaction systems).
- We also love the ability to assign and view tasks organization wide. It helps us get every department involved with the donor and volunteer retention. It is so easy to use and simply a great tool to have within the database.
- The integrated web forms have caused some problems for us. We had a bot entering bogus data that went into our database, but Bloomerang staff was so great about contacting us and showing us how to fix it. They even cleaned our data for us. The forms also aren't as visually appealing as you'd like them to be.
- Although their email system is user-friendly and a fantastic tool, it does not allow for your organization to use your own font and it has some aesthetic restrictions. It also doesn't allow for your to schedule when the email is sent out and that has been a hurdle for us.
- We'd love to be able to flip through somebody's timeline (instead of going into one interaction and then having to go back to the timeline to see their next interaction).
June 06, 2017
Bloomerang - Just Right Donor Management
We run a nonprofit organization that manages education programs in local schools and connects business people and faith communities to work in the schools. We use Bloomerang to fundraise for our entire organization. We use it to track all facets of fundraising including corporate and individual donations.
- Tracks donors
- Tracks fundraising
- User experience is attractive
- Easy to use
- We are always open to greater functionality
June 06, 2017
Bloomerang Review
We currently use Bloomerang for the development department. We use it as a donor database, as a way to send emails, for sending letters to donors and funders, website integration, and more.
- Bloomerang allows you to integrate giving forms onto your website in a seamless manner.
- Bloomerang's email integration makes it really easy to segment audiences.
- Acknowledgement letters are easy to create and edit.
- Not being able to schedule emails in advance really makes the email function a drawback. Other software, like constant contact and MailChimp, have this function and I still have to use those services for the December emails when I am not in the office.
- Bloomerang does not let you use the event registration function for free events.
- The number of constituents allowed in the database without additional fees is limiting.
We use Bloomerang across our organization, a PreK-8th grade independent school, to record our fundraising and development activities. It helps us track donations, communicate with donors, measure donor engagement and steward and acknowledge our donors. Bloomerang gives us the ability to easily access donor profiles and track the results of our fundraising campaigns.
- Provides tracking for fundraising campaigns
- Measures donor engagement
- Allows for easy acknowledgment of donations
- Letter templates can be a bit quirky when it comes to spacing on the page
- Would love an integrated survey feature
- Basic event management features would be helpful
We use Bloomerang as the donor management system for our small non-profit of nearly 2000 records. It is used across the whole organization and is used to manage our relationship with donors and potential donors. We also use it as a type of CRM system to manage our relationship with our volunteers and "friends" of our organization. We use it to track volunteer interactions, store documents and for communications.
- Bloomerang is great for reporting. It has a strong reporting interface and you can filter and query on any field or combination of fields. You can also create custom fields that are just as easy to report on.
- The general user interface (GUI) of Boomerang is easy to use and very clean - lots of white space. This makes data entry and working with the system very easy.
- The timeline interface is a great feature of Bloomerang - its an easy way to see at an individual level the history of various interactions a constituent has had with your organization. Did they make a donation, did they attend an event, have they visited your website, did they open the email you sent them, etc.
- The online chat support is phenomenal! Just superb!
- While it is great that Bloomerang offers email integration, it currently has a more limited inventory of email templates and features than some of the "free" email standalone platforms.
- Additionally, another great integration feature it has is letters. There is some challenge in doing "one-off" letters and having them be apart of the timeline for a constituent. There are some workarounds we have created.
- The more complicated integration features - like online donations and event registration - are great but the user experience the "canned" functionality generates is a little weak.
June 02, 2017
Just Do It with Bloomerang
We use it as our CRM for donor and prospect management. As a smaller non-profit, I am the main user, and my CEO and COO have access to it, but do not use it daily. Bloomerang makes it easy to run reports, manage tasks and quick snapshots. It's very easy to use.
- User-Friendly
- GREAT, friendly technical support
- Organizing and tracking funds, campaigns, appeals
- Although it allows customization of fields, it would be easier if they had more templates.